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FAQ

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Frequently Asked Questions

FAQ for individuals | FAQ for gyms and affiliates | Shipping FAQ | Return FAQ


Individual FAQ

How long will my journal last for?

Our beginners journal lasts for about 12 months, while our intermediate and competitor journals last for about a year and a half. Our nutrition journal lasts about 45 days, a bit longer than the typical paleo challenge. You can also add pages to make your journal last longer!

Can I see my covers in real time?

We currently do not have this up and running, but there is a "Digital Proof" box that you can check to see your covers before they are printed. Once you see it, you can change it as much as you want to make it perfect before giving us the go ahead.  Even if you don't check the digital proof box, we might still contact you if we have questions - because we want to make sure every journal we send out is a perfect fit for each athlete.

 

Can I pay with a regular debit/credit card and not PayPal?

Absolutely! When you are checking out you have two options. The top option is to pay via a Paypal account. The second option is to pay with a debit/credit card. You can also always email or call us to process a credit card payment via another portal if you prefer! Below are some screen shots to help you through it as well!dont-have-a-paypal-acct2.jpgdont-have-paypal-pt-2.png

 

How long will it take to get my journal?

If you check the digital proof box you will usually see a draft within 1 to 2 days. Once we have an approved cover design your journal will ship in another day or two. If you are ever itching to know where your journal is at, you can always email Erica to find out!

 

Why haven't I gotten my journal yet?

There are a variety of factors that can hold up your journal, but more often than not it is because you requested a digital proof and we haven't heard back from you yet. We don't print it until you say you love it, so make sure to email us back! Check your spam folder for any emails from us if you haven't seend your proof yet, or email us to see what is up!

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What do the stock covers look like?

The dropdown menu should autopopulate stock cover previews, but just in case it doesn't, we have added them in here!
Spartan Default CoverSophocles Default CoverCompetitor Default CoverGreenieGearsStrong WomanGoals - HeroesGoals - I will PRGoals - TreeGoals - DotsCompetitor - Iron never liesCompetitor - Never give upCompetitor - Pick it back upCompetitor - Pursue ExcellenceCompetitor - racticeRed ConcreteAbstractOrangish

 

What do the order statuses mean?

Wondering where your order is at in the process? Your order should automatically be marked as "Awaiting Fullfillment" after you have purchased your journal. However, sometimes our system is a bit slow to update and your order might initially be marked as "Pending" or "Awaiting Payment" - we often catch this within one business day, but if it has been longer let us know!! Your order will be marked "Awaiting shipment" once we have gotten cover confirmation from you (if you marked the digital proof box) or your cover has been created (if you didn't). From here it takes a day or two to print, bind and get into its shipping package. Once your order has a label and it is in the box for delivery to the post your order will be marked "Shipped". Of course, as always, if you have any questions along the way email us!!


Bulk Order FAQ

What size and format should my artwork be in?

We prefer high quality JPEG or vector files, photoshop files also work great. If you are designing your covers in house both the front and the back covers need to be 8.5inx5.5in with a quarter inch inner margin and an eigth of an inch bleed. The inner margin needs to be free of writing or images that you don't want potentially cut off.

How much does it cost for you to design a cover for us?

Nothing! Cover and content design is included in all of our bulk orders, just give us your logo, colors and website and we will create a few ideas to jump off from!

Can I get different types covers?

Yep! We have had some affiliates find great success in ordering their journals in a variety of colors. Other affiliates that have done preorders give us color and name combinations for each cover, some have even given us athlete photos for individualized covers! And not to worry, it won't cost you anything extra.

Can we design our own WOD page template?

Absolutely! If you want your members to track specific metrics or make the layout perfect for the way you run your classes you can! The best way to start the process is to either create the look you want in a word processor or draw it out by hand and send us a photo. From there we will put it into our design software and get you a draft to edit. There is NO extra charge to design your own WOD template!

Can we add in our own pages?

Of course! The sky is the liit with what you can customize in our journals, all at no extra charge. If you have an intro education set up, gym rules, favorite quotes, athlete photos or anything else you want included, we can make it happen.

What do I do to reorder?

Reordering is easy! Just go to our online reorder page, let us know if you want to make any changes and you are all set! If you request changes then we will get in touch with you to see how we can improve them this time around! 

Can I get different types of journals for the same bulk discount?

You sure can! You can split your order up into different types of journals and combine the quantities for the best bulk discount. 

How long will it take to get our journals?

The time it takes to create your journals varies. We collaborate with you until the journals are perfect, a process that can take anywhere from a day to a month (or more). Once your think your journals are absolutely perfect, then we will go to print. Printing usually takes a few days, depending on the size of the order, and all bulk orders ship out via Priority mail, with delivery across the US ranging from 1-4 days.

What If I am unhappy when they arrive?

We pride ourselves on 100% customer satisfaction. If you are unhappy with your journals when they arrive we would love the opportunity to fix them, or refund your money. 

Can I get a sample?

Sure thing! Just email us with your information and we can get a promotional journal in the mail to you ASAP!

 

Shipping Questions

Do you ship to APO/FPO addresses?

Heck yes we do! We love all of our armed forces and definitely ship to APO and FPO addresses.  Please don't select "Expedited" or "Next day" shipping as these are not carried through to the Military postal system (it just assures it will arrive in military mail in that fashion). If the shipping cost is not being caclulated correctly and is showing as very high, please email us so we can get you set up with the right shipping!

Do you ship internationally?

Most certainly. Your journal will ship via USPS priority mail. If you want to save on shipping you can go in with a few friends, we can fit 4 WOD journals in a package for the shipping cost. We can even invoice everyone seperately so you don't have to go around collecting cash. Just email us and we will get you set up.


Return Questions

Problem with your journal? We pride ourselves on 100% customer satisfaction, just let us know what happened and how we can fix it for you! If you need to mail your order back we will provide a free shipping label for you to print out!

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